Contracts
Small-firm friendly
Replacement of Corporate Telephony and Contact Centre Environment
Link Group wants a cloud-based telephony and contact centre platform with omnichannel capabilities, intelligent routing, workforce management, call recording and analytics. The solution needs to handle both customer-facing and internal services with phased rollout and full implementation support.
- Closes23 November 2026, 12 noon
- Published6 November 2026
- Value£1.5m
- BuyerLink Group
- CategoryIT, software & telecoms
- RegionScotland
You'll want to look if you deliver cloud-based contact centre or telephony platforms with omnichannel capabilities and can manage large-scale phased implementations
You'll need
- PCI-compliant payment handling
- Cloud telephony and CCaaS capabilities
- Omnichannel contact handling
- Integration and migration services